Privacy Policy

DiTechSolutions LLC. Privacy Policy

Last Updated on September 28th, 2019. This privacy policy is effective immediately.


DiTech Solutions LLC (“Company”, “us”, “our”, or “we*”), respects your privacy and we are committed to protecting it through our compliance with this policy. Our policies are written up to protect DiTech Solutions the company and you the customer.

Our Privacy Policy applies to all the Products and Services offered by DiTech Solutions, LLC, including Cyber Security Range Training, Cyber Security Awareness training, delivered via our web-based virtual training platforms and on premise server training platforms.

Please read the privacy policy carefully to ensure you understand our policies and practices regarding your information and how we will treat it. Should you not agree with our policies and practices, you have the option to not use our DiTech Solutions website. By accessing or using the Website, you agree to our privacy policy. DiTech Solutions privacy policy may change from time to time. Please note that your continued use of DiTech Solutions website after changes are made is deemed to be in acceptance of those changes, so please check the privacy policy periodically for updates.


Privacy Policy

Our Privacy Policy describes the type of information we may collect by you from visiting DiTech Solutions website (our “Website”) and or by registering for a course allows for collecting, using, maintaining, protecting and disclosing that information.

The privacy policy applies to information we collect:

  • On DiTech Solutions Website.
  • Information you enter, via e-mail, text and other electronic communications between you and this Website.
  • The various mediums you use to communicate, mobile and desktop applications you download from DiTech Solutions website, which provides dedicated non-browser-based interaction between you and DiTech Solutions website and our hosted Virtual Training Platforms.
  • During interactions you have with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.


Information We Collect

We collect various types of information, including information that identifies you or may identify you as an individual (“Personal Information”), to provide better service to you and all of our users – from understanding usage patterns, to more complex things like improving our Services based off performance data.

  • Which you directly provide to us.
  • Obtained automatically when you navigate through the Website. The information collected automatically may include usage details, information collected through cookies along with your IP addresses, web beacons and other tracking technologies.
  • From third parties, for example, our business partners.


Information You Provide to US

When you access the Website, purchase Products and or signup for Services, we receive and store information you provide to us directly. For example, we collect “Personal Information” that you voluntarily provide to us in requesting a demo, contacting us, and setting up your account. We may keep a record of our correspondence with you. Such Personal Information may include:

  • Your name, phone number, and email address;
  • Your company information such as company name, company size, certain details about the software and email configurations that your company employs, and other organizational details relevant to our provision of DiTech Solutions;
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Other information you choose to provide us or upload to our system in connection with DiTech Solutions

We ask that you do not submit sensitive Personal Information such as (health, financial, etc.) us in the course of using the Site or Services. DiTech Solutionsdoes not collect billing information. We work with third-party billing providers, for billing services. Please reference the payment processors Privacy Policy for details as to how they handle your billing data.


Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, browser type and location.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns
  • Store information about your preferences, allowing us to customize our Website according to your individual interests
  • Speed up your searches
  • Recognize you when you return to our Website


The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.


Third-party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


Children under the Age of 13

DiTech Solutions website, products and services are not intended for children under 13 years of age. No children under age of 13 may provide any personal information to or on any website owned or managed by DiTech Solutions. It is our practice to not knowingly collect personal information from children under 13. If you are a child under the age of 13, please do not use or provide any personal information on DiTech Solutions website or on any of the features/register on the Website, including making any purchases through DiTech Solutions Websites. Please refrain from using any of the Virtual training mediums and or make public comment concerning features of our Website and training platforms. Please do not provide any personal information about yourself to us, which includes your name, address, telephone number, e-mail address or any screen name or user name you may use. If it is learnt that personal information may have been received and or collected from a child under 13 without verification of parental consent, DiTech Solutions will take immediate steps to delete that information. If you believe we may have any personal information about a child under the age of 13, please contact us via our contact us link.


How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations) or that you provide to us. Additionally, we use this Order Information to:

  • To administer our Website, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To provide you with information, products or services that you request from us;
  • To monitor trends, advertising, and marketing;
  • To provide you with notices about your account/subscription, including expiration and renewal notices;
  • To facilitate a request made by you, such as the request for a demo or additional information;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website
  • In any other way we may describe when you provide the information
  • To fulfill any purpose for which you provide it
  • For any other purpose with your consent

We may use the Device Information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
  • To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.


Accessing and Correcting Your Information

You may send us an e-mail via our contact link to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.



California and Delaware “Do Not Track” Disclosures

California and Delaware law require DiTech Solutions to indicate whether it honors “Do Not Track” settings in your browser concerning targeted advertising. Depending on the browser you are using, you may be able to choose to block third party cookies or browse in a private browsing mode. The Site can be accessed when private browsing is turned on, but your ability to use some features or areas of our Site may be limited. The information we collect is governed by this Privacy Policy.


International Data Transfers & Privacy Laws

Personal Information you submit on the Website or through DiTech Solutions Services will be hosted in the United States by Amazon Web Services (AWS) and Microsoft AZURE. We will protect your information in accordance to this Privacy Policy.



If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you are an EU resident or are otherwise defined as a Data Subject under the EU General Data Protection Regulation (“GDPR”), the limitations and provisions of this Privacy Policy shall operate to the maximum extent permissible under the GDPR, and to the extent this Privacy Policy is not inconsistent therewith.



If you are a California resident as defined by the California Consumer Privacy Act (“CCPA”), and upon such time as the CCPA shall be in effect, the limitations and provisions of this Privacy Policy shall operate to the maximum extent permissible under the CCPA, and to the extent this Privacy Policy is not inconsistent therewith.



Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.


Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact via our Contact Us link.

Thank You for Visiting the Website.